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QUESTIONS
How do we pay for merchandise for business purposes? Please select your cost centre code from the drop down list at checkout. Do I need to set up an account to place an order? Yes. If you have an account, sign in with your email address and password. If you are not yet registered and wish to order from the Xero store, please submit your request using this Xero store account request Asana form https://form.asana.com/?k=hlCRwIdpE7vfIFj1JINgjA&d=41261904390129. Once your request has been approved, Giftpoint will create your store account. Fulfillment and customer service for the Xero Store operate weekdays from 9AM - 5:30PM Greenwich Mean Time, excluding holidays. Do you have a physical retail store? No. Can I order items and have them drop shipped to a customer? Yes. Just enter the customer contact name and shipping address in the shipping address field. No prices or billing information will appear on the packing slip. When will I receive confirmation for my order? Immediately upon placing your order, you will receive an email confirmation with the order details. Shipment confirmations will be sent at the end of the shipping business day. Who pays for the shipping costs? For all orders, please select a shipping option provided. Shipping will be charged to the selected cost centre for the order. If there is inventory available, orders placed and authorized: Before 12 Noon Greenwich Mean Time, ship same business day After 12 Noon Greenwich Mean Time, ship next business day Does the Xero Store ship to international addresses? No, however if you contact [email protected] we can assist you. When will my order be delivered? Orders ship from West Byfleet, United Kingdom with the following ESTIMATED timelines: * UK Overnight = 1-2 business days after ship date Please contact Giftpoint Customer Service [email protected] or 01784 225900 before 2PM on the business day your order is scheduled to be shipped. How do I find out the status of my order and tracking information? The status of your order can be viewed online under Account. Shipment confirmations with tracking information are sent via email at end of the business day your order was shipped. How do I conduct a refund or exchange? Please contact Giftpoint at [email protected] or 01784 225900 to discuss. How do I change the shipping address for my order? If you need to change the shipping address of your order and the order has not shipped please call us at 01784 225900 or email us at [email protected]. Please reference your order number when you call or email. Where can I provide feedback about the Xero Store? We would love to hear your feedback and suggestions! Just email [email protected] Giftpoint Ltd, Giftpoint House, Trackside Business Centre, Unit 10 Abbots Close, West Byfleet, Surrey, KT14 7JN If you change your mind you have the right to cancel your purchase contract within 7 days - providing the goods are in a re-saleable condition. We will only refund the postage costs in the event that the goods are damaged or faulty. Please return the item/s in their original packaging, and send it back to: Goods Return - Xero If your goods are damaged, not as described, not fit for purpose or faulty please email [email protected] with the details. We can either replace the goods or issue a refund (subject to terms and conditions). If you are returning items we strongly recommend that you send your items by a recorded service as we cannot accept responsibility for parcels lost in transit. We regret we are unable to pay for return postage if the item is not faulty. |